Shortly after authorizing the payment you will receive an email with the order number. From this moment you can check the status of the same in the "My orders" section. All orders are subject to product availability. If there are difficulties regarding the supply of products or if there are no items in stock, we will proceed to send the rest of the items or cancel them in the case of a single order.

We have the following means of payment:

VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS, PAYPAL

Payments at www.eucosmetics.com are secure because the data is transmitted in SSL encrypted form. For payment with Visa and Mastercard, only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is attached to the CES system, the system will contact the bank that issued it so that the buyer authorizes the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise the order will be cancelled.

Delivery times are 3 - 7 business days.

We only make changes or returns to products with factory defects. If you wish to make an exchange or return, you have two alternatives:

- Assume the return shipping costs and replacement of the product.

- Receive a voucher with the amount of the defective product to use it on your next purchase.

From Monday to Friday, from 10 a.m. to 5 p.m.

Email: contact@chelysiglo.com

Purchase conditions

1. INTRODUCTION.

This document (together with all the documents mentioned in it) establishes the conditions governing the use of this website (www.chelysiglo.com) and the purchase of products through it (hereinafter, the "Conditions ").

We ask you to carefully read these Conditions and our Cookies Policies and Privacy Policy (jointly, the “Data Protection Policies”) before using the Platforms. You must respect all those rules that regulate the use of the Platforms. To place an order, you must also expressly accept these Conditions and read the information provided in our Privacy Policy, thus being bound by them. If you do not agree to all of the Terms, you must not use the Platforms.

If you have any questions related to the Conditions or the Data Protection Policies, you can contact us through our contact form. The contract may be formalized, at your choice, in any of the languages ​​in which the Conditions are available on the Platforms.

2. OUR DATA

The sale of articles through the Platforms is carried out under the name CHELY SIGLO, SL, CIF B98142706, email contact@chelysiglo.com .

3. YOUR DATA AND YOUR VISITS TO THE PLATFORMS

The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Data Protection Policies. All the information or data that you provide us when using the Platforms must be true and correspond to reality.

4. USE OF OUR PLATFORMS

By using our Platforms and placing orders through it, you agree to:

1. Make use of these Platforms only to make legally valid inquiries or orders.

2. Not place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.

3. Provide us with your email address, postal address and/or other contact information in a truthful and exact manner. Likewise, we may use said information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through our Platforms, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

5. AVAILABILITY OF THE SERVICE

The items offered through our Platforms are only available for shipment to Spanish territory. If you wish to place an order from another country through our Platforms, you can of course do so; however, keep in mind that we only offer deliveries to one of the CHELYSIGLO stores in Spain or to a shipping address in Spanish territory.

6. HOW TO PLACE AN ORDER

To place an order, you must follow the online purchase procedure and click on "Authorize payment". You will then receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also notify you by email when your order is being shipped to you (the "Shipping Confirmation"). An e-ticket with your order details will also be attached to the Dispatch Confirmation (the "e-ticket").

7. TECHNICAL MEANS TO CORRECT ERRORS

In the event that you detect that an error has occurred when entering your personal data during your registration as a user of our Platforms, you can modify them in the "My Account" section. In any case, you can correct errors related to the personal data provided during the purchase process by contacting customer service by phone 900 456 000, or by email contact@chelysiglo.com, as well as exercise the right of rectification in accordance with the provisions of our Privacy Policy. Our Platforms show confirmation windows in various sections of the purchase process that do not allow you to continue with the order if the data in these sections has not been provided correctly. Likewise, our Platforms offer the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order.

If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service, by phone or at the aforementioned email address, to correct the error. .

8. AVAILABILITY OF PRODUCTS

All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount you may have paid.

9. DELIVERY

Before formalizing the order, you must select the delivery method that best suits your needs. Unless we have agreed otherwise, we will send you the order consisting of the products/s listed in each Shipping Confirmation without undue delay and no later than 30 calendar days from the date of the Order Confirmation. Keep in mind that there are circumstances derived from the personalization of the products, or unforeseen or extraordinary circumstances that may affect the delivery date. If for any reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option of going ahead with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Keep in mind, in any case, that we do not make home deliveries on Saturdays or Sundays, except in the case of the virtual gift card, which will be delivered on the date indicated by you. For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which is accredited by signing the receipt of the order at the agreed delivery address. The virtual gift card will be understood to have been delivered in accordance with the provisions of the Conditions of Use of the Gift Card and, in any case, on the date it is sent to the email address indicated by you.

10. NON-DELIVERY

If it is impossible for us to deliver your order, we will try to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to have it sent to you again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day. In the event that 15 days have elapsed since your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please note that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs. This clause is not applicable to the virtual gift card, the delivery of which will be governed by the provisions of the Conditions of Use of the Gift Card and by the provisions of clause 9 above.

11. IMMEDIATE DELIVERY

In the case of having opted for the store delivery modality, through our "Instant Delivery" service, your order may be delivered before the deadlines indicated on our Platform. Please note that this service cannot be selected by you when placing your order and is subject to stock availability and other factors. Once your "Instant Delivery" order has been prepared, we will contact you to inform you that it is available for pickup. You can pick up the order at the store selected by you for said delivery, personally (for which you must present the order number and your ID) or designate another person to pick up the order on your behalf. In this case, the designated person must present the order number along with their own ID.

12. TRANSMISSION OF RISK AND OWNERSHIP

The risks of the products will be borne by you from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in clause 9 above), if this took place at a later time.

13. PRICE AND PAYMENT

The prices of the Platforms include VAT (when this tax is applicable), but exclude shipping costs, which will be added to the total amount due as set forth in our Shopping Guide - Shipping. Prices may change at any time, but any changes will not affect orders for which we have already sent you an Order Confirmation. Once you have selected all the items you wish to purchase, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step. Likewise, during the purchase process, before making the payment, you can modify the details of your order. You have a detailed description of the purchase process in the Purchase Guide. In addition, if you are a registered user, you have a detail of all the orders placed in the My Account section. You can use Visa, Mastercard, American Express, PayPal and Bizum cards as a means of payment (subject to the availability and operation of each bank and its app). Likewise, you can pay all or part of the price of your purchase with a gift card or credit card whose issuer is CHELYSIGLO. If you place an order through any of the electronic devices available in certain CHELYSIGLO stores in Spain, you may, in some of them, also make the payment using any of the payment methods available in said stores. To minimize the risk of unauthorized access, your credit card details will be encrypted. By clicking on "Authorize Payment" you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or credit card. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

14. BUY AS A GUEST

The website also allows purchase through the guest purchase functionality. In this type of purchase, you will only be asked for the essential data to be able to process your order. Once the purchase process is complete, you will be offered the possibility of registering as a user or continuing as a non-registered user.

15. QUICK BUY

Through the quick purchase functionality (hereinafter, "Quick Purchase"), you will be able to make purchases on the Platforms more easily, avoiding the introduction of shipping, billing and payment information for each purchase. The Quick Purchase will be available in the Shopping Cart section. To use Quick Buy, you must save your card details. You can do so when making the payment with any of the cards accepted on the Platforms, by checking the option "save my card details". This implies the storage of the following card data: card number, name of the holder as it appears written and expiration of the card. To save your card details and use Quick Purchase, you must accept the Conditions and the processing of your personal data contained in the current Privacy Policy. By accepting the use of Quick Checkout, you authorize purchases whose payment is initiated through said tool to be charged to the corresponding card associated with said tool. The use of your cards will be governed in any case by the conditions signed between you and the issuer of your card. You can save in Quick Purchase the data of as many cards as you want, for which you must make at least one payment with each of them. In case you want to save the data of more than one card, the card whose data has been saved most recently will be considered your "Favorite Card", to which by default the purchases made through Quick Purchase will be charged. However, you can modify your Favorite Card in the "My Account" section of the website. To use Quick Purchase, all you have to do is click on the "Quick Purchase" button that will appear in the Shopping Cart. Immediately, a screen will appear with the shipping, billing and payment information for your purchase. The information available on this screen is not editable, so if any information is not correct, do not complete the purchase. To make purchases with other data, please do not use Quick Purchase. You can modify your Favorite Card associated with Quick Purchase in the My Account section on the website. The provisions of this clause will not apply to you if you make a purchase as a guest.

16. CUSTOMIZED PRODUCTS

 

The Platforms allow you to personalize some of the products by including texts and characters that you can select from among the options that are available for each product. Those products that are customizable will be indicated as such. You can find more information about this option in the Buying Guide. You should be aware that due to technical or other reasons beyond our control, actual colors, textures, and sizes may vary from those shown on your screen. Likewise, you must take into account that since they are personalized garments, it will not be possible to return or exchange these products. You guarantee that you are authorized to use the texts and the rest of the elements that are part of the personalization of the products. While we reserve the right to refuse your personalization or cancel orders for personalized products for breach of these terms, you are solely responsible for any personalization you request. We may refuse your personalization or cancel orders for personalized products in the event that we discover that the personalization consists of, or includes, inappropriate elements, property of third parties or otherwise illegal. We assume no obligation to verify, nor do we assume responsibility for, the texts or other elements that are part of the personalization created by users of this service. We do not guarantee the legality of said texts, or other elements, and, consequently, we do not assume any responsibility for the damages and/or losses that could be derived for any user(s) and/or any other third parties – whether individuals or entities. public or private- derived directly or indirectly from the use of personalization or that have any type of direct or indirect relationship with said personalization and/or its products.

17. VALUE ADDED TAX AND BILLING

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current regulations. in each of these territories. You expressly authorize us to issue the invoice electronically. However, you can tell us at any time that you want to receive a paper invoice, in which case, we will issue and send the invoice in that format.

18. RETURN POLICY

18.1 Legal right to cancel the purchase

Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods. To exercise the right of withdrawal, you must notify CHELYSIGLO, by writing to us at contact@chelysiglo.com or through our contact form, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by email ). You can use the model withdrawal form that appears as an Annex to these Conditions, although its use is not mandatory. To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs to the initial shipping address (with the exception of additional costs resulting from your choice of a different delivery method than the least expensive modality of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction. You will not incur any expenses as a result of the refund. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first. You must return the products directly to us requesting a return via email: contact@chelysiglo.com , without undue delay and, in any case, no later than 14 calendar days from the date you notify us your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

12.2 Contractual right of withdrawal.

In addition to the legally recognized right of withdrawal for consumers and users and mentioned in clause 18.1 above, we grant you a period of 30 days from the date of Shipment Confirmation to make returns of the products (except those mentioned in clause 18.3 following, for which the right of withdrawal is excluded). The return of the gift card is governed by the Conditions of Use of the Gift Card. In the event that you return the products within the contractual term of the right of withdrawal, but after the legal term has elapsed, you will be refunded only the price paid for such products. You will be responsible for the direct costs of returning the product when you do not make the return in one of the CHELYSIGLO stores in Spain, through a messenger/courier organized by us (regardless of the shipping method selected) or in one of the Correos delivery points enabled in Spain. You may exercise your right of withdrawal in accordance with the provisions of clause 18.1 above, although if you inform us of your intention to withdraw from the contract after the legal withdrawal period has elapsed, you must in any case deliver the goods to us within a period of 14 days. from the Shipment Confirmation date.

18.3 Common Provisions

You will not have the right to withdraw from the contract whose object is the supply of any of the following products:

* Personalized articles.

* Music CDs/DVDs without their original packaging.

* Goods sealed for hygiene reasons that have been unsealed after delivery.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond its mere opening, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you must be careful with the / the product(s) while in your possession. Please return the item using or including all its original packaging, instructions and other accompanying documents. You can make returns at any CHELYSIGLO store in Spain, through a messenger/courier that we will send to your home or at one of the Correos delivery points enabled in Spain in accordance with what is described below.

• Returns in CHELYSIGLO store. You can return the products to us at any of our CHELYSIGLO stores in Spain that have the same section as the merchandise you wish to return. In this case, you must go to any of these stores and deliver, together with the item, the electronic receipt that you will have received attached to the Shipping Confirmation, which is also kept in your account on the Platforms. You can present the electronic ticket by showing it digitally through the screen of your mobile device or taking it printed to the store.

• Returns through messenger/courier. You must contact us through our return request so that we can arrange collection from your home. You must deliver the merchandise in the same package that you received it, following the instructions that you will find in the "RETURNS" section on the Platforms. If you have made a purchase as a guest, you can request returns through messenger/Courier, sending us via email: contact@chelysiglo.com. Keep in mind that you can request a return through a courier/messenger regardless of the shipping method selected when completing the order.

Neither of the two options will entail an additional cost for you.

In case you do not wish to return the products through any of the available free options, you will be responsible for the return costs. In the latter case, remember that you must deliver, together with the products, a printed copy of the electronic receipt that you will have received attached to the Shipping Confirmation. Please note that if you decide to return the items to us postage due, we will be authorized to charge you for the costs that we may incur.

After examining the article, we will notify you if you are entitled to a refund of the amounts paid. The reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal term and all the items that make up the order in question are returned. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold reimbursement until we have received the goods back, or until you have provided proof of return of the goods, whichever condition is met first. The refund will always be made in the same means of payment that you used to pay for the purchase, except when a gift ticket is presented for the return. In the latter case, the refund will be made by means of a CHELYSIGLO credit card or ticket.

You will bear the cost and risk of returning the products to us, as indicated above. If you have any questions, you can contact us through our contact form or via email: contact@chelysiglo.com.

18.4 Returns in the Canary Islands, Ceuta and Melilla

If you wish to change or return a product that had been delivered in the Canary Islands, Ceuta or Melilla, you can send us via email: contact@chelysiglo.com in accordance with what is mentioned in this clause. If it is not possible to do so, you must make the return at your own cost.

18.5 Returns of defective products

In cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, you should contact us immediately through our contact form, providing the product information as well as the damage it suffers. You can return the product by delivering it to a courier that we will send to your home or by sending it to the address indicated above. We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the same (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the nonconforming item is appropriate.

The amounts paid for those products that are returned due to a flaw or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us. The return will be made in the same means of payment that was used to pay for the purchase, except when a gift ticket is presented for the return. In the latter case, the refund will be made by means of a CHELYSIGLO credit card or ticket. In any case, the rights recognized by current legislation are protected.

18.6 Right of withdrawal and return of orders from abroad.

If you have placed an order through our Platforms from a Member State of the European Union other than Spain, clauses 18.1, 18.2, 18.3 and 18.4 above will apply with the restriction that the return through a messenger/courier organized by us can only be made from the original delivery address in Spain.

Likewise, we inform you that under no circumstances (with the exception of the provisions of clause 18.5 to which this clause 18.6 does not apply) we will be obliged to reimburse you for shipping costs other than those incurred to the original delivery address in Spain or return costs from a destination outside Spanish territory.

19. WARRANTIES

If you contract as a consumer and user, you have the right to corrective measures, free of charge, in case of lack of conformity of the goods. We offer you guarantees on the products that we sell through this web page, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that manifests itself within a period of three years from the date of purchase. product delivery.

It is understood that the products are in accordance with the contract provided that (i) they conform to the description made by us and possess the qualities that we have presented on the Platforms, (ii) they are suitable for the uses to which the products of the of the same type and (iii) have the usual quality and benefits of a product of the same type that can reasonably be expected. In this sense, if any of the products does not comply with the contract, you must notify us by following the procedure detailed in section 18.5 above and through any of the means of communication provided for this purpose.

The products we sell, especially handicraft products, can often present the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in veins, texture, knots and color, will not be considered defects or defects. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.

Our commercial guarantee will not affect the rights that you have recognized by current legislation.

20. LIABILITY AND EXECUTION OF LIABILITY

Except as otherwise expressly provided in these Terms, our liability in connection with any product purchased on our Platforms will be strictly limited to the purchase price of such product.

However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin:

* loss of income or sales;

* loss of business;

* lost profits or loss of contracts;

* loss of anticipated savings;

* data loss;

* loss of management time or office hours.

Due to the open nature of the Platforms and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through the Platforms unless expressly stated as follows. opposite in the same

21. INDUSTRIAL AND INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademark and other industrial and intellectual property rights over the materials or content provided as part of the Platforms correspond at all times to us or to those who granted us a license for their use. You may use said material only in the manner expressly authorized by us or by those who granted us a license for its use. This will not prevent you from using the Platforms to the extent necessary to copy your order information or Contact details.

22. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS

You must not misuse the Platforms by intentionally introducing viruses, Trojan horses, worms, logic bombs or any other technologically harmful or damaging program or material into it. You will not attempt to gain unauthorized access to the Platforms, the server on which said page is hosted, or any server, computer, or database related to our Platforms. You agree not to attack the Platforms through a denial of service attack or a distributed denial of service attack. Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and will cooperate with them to discover the identity of the attacker.

Likewise, in case of breach of this clause, you will immediately cease to be authorized to use the Platforms. We will not be liable for any damage or loss resulting from a denial-of-service attack, virus or any other technologically disruptive or damaging program or material that may affect your computer, computer equipment, data or materials as a result of your use of the Platforms or downloading content from the same or to which the same redirection.

23. LINKS FROM OUR PLATFORMS

In the event that our Platforms contain links to other web pages and materials from third parties, such links are provided for informational purposes only, without our having any control over the content of said web pages or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.

24. WRITTEN COMMUNICATIONS

The applicable regulations require that part of the information or communications that we send you be in writing. By using the Platforms, you agree that the majority of such communications with us will be electronic. We will contact you by email or provide information by posting notices on the Platforms. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

25. NOTICES

The notifications that you send us should preferably be sent through our contact form. In accordance with the provisions of clause 25 above and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided by you when placing an order. It will be understood that the notifications have been received and have been correctly made the moment they are posted on our Platforms, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that the notification has been made, it will be enough to prove, in the case of a letter, that it had the correct address, was correctly sealed and that it was duly delivered to the post office or to a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.

26. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Agreement is binding on both you and us, as well as our respective successors, assigns and assigns. You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent. We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its validity. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, if applicable, you, as a consumer, have recognized by law, nor will they nullify, reduce or limit in any other way the guarantees, both express and implied. , that we could have given him.

27. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when it is due to events that are beyond our reasonable control ("Cause of Force Majeure"). Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:

1. Strikes, lockouts or other protest measures.

2. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war.

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

4. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

5. Impossibility of using public or private telecommunications systems.

6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

28. WAIVER

The lack of requirement on our part for strict compliance by you with any of the obligations assumed by you under a contract or these Conditions or the lack of exercise by us of the rights or actions that may correspond to us under of said contract or the Conditions, will not imply a waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations. No waiver by us of a specific right or action will imply a waiver of other rights or actions derived from a contract or the Conditions. No waiver on our part of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions in the Notifications section above.

29. PARTIAL NULLITY

If any of these Conditions or any provision of a contract were declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

30. ENTIRE AGREEMENT

These Conditions and any document to which express reference is made in them constitute the entire existing agreement between you and us in relation to the purpose of the same and replace any other agreement, agreement or previous promise agreed between you and us verbally or written. You and we acknowledge having consented to the execution of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly mentioned in these Conditions. Neither you nor we will have any recourse against any untrue statement made by the other party, verbal or written, prior to the date of a contract (unless such untrue statement was fraudulently made) and the only recourse available to you is the other party will be for breach of contract in accordance with the provisions of these Conditions.

31. OUR RIGHT TO MODIFY THESE TERMS

We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive. If you do not agree with the modifications introduced, we recommend that you do not use our Platforms.

32. APPLICABLE LAW AND JURISDICTION

The use of our Platforms and the contracts for the purchase of products through them will be governed by Spanish legislation. Any controversy that arises or is related to the use of the Platforms or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause will affect the rights recognized as such by current legislation.

33. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions will be welcomed. We ask you to send us such comments and suggestions, as well as any queries, complaints or claims, through our contact form, by email indicated in clause 2 of these Conditions. In addition, we have official claim forms available to consumers and users. You can request them through our contact form.

Your complaints and claims before our customer service will be dealt with in the shortest possible time and, in any case, within a maximum period of one month. Likewise, they will be registered with an identification key that we will inform you of and will allow you to monitor them.

If you as a consumer consider that your rights have been violated, you can address your complaints to us through the email address contact@chelysiglo.com in order to request an out-of-court dispute resolution.

In this sense, if the acquisition between you and us has been carried out online through our Platforms, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court dispute resolution with us in consumer matter accessible through the Internet address http://ec.europa.eu/consumers/odr/.

Last Modified: January 4, 2022

In the following link you can download the withdrawal form model: pdf document.

Withdrawal form model

(You should only complete and send this form if you wish to withdraw from the contract)

To the attention of CHELY SIGLO, SL acting under the trade name CHELYSIGLO CIF B98142706, contact@chelysiglo.com

I hereby notify you that I withdraw from my contract of sale of the following property:

Ordered on/received on (*):

Consumer Name:

Consumer address:

Consumer signature (only if this form is submitted on paper)

Date:

(*) Delete as appropriate

INFORMATION ABOUT COOKIES

www.chelysiglo.com uses its own and third-party cookies to facilitate navigation, obtain statistical information and behavioral purposes, and share content on social networks in which CHELYSIGLO, SL is present. Therefore, and in compliance with the LSSI (LAW 34/2002, of July 11, on services of the information society and electronic commerce, modified by RD 13/2012 in its article 22.2), below, You will be able to know what they are, which ones are used on our website and how to eliminate them. In addition, we will ask for your consent for its use.

The mobile version of our Website uses the same cookies indicated in this document.

INFORMATION

What are cookies?

They are small text files and numbers that are downloaded and installed on your computer, on your mobile or on your tablet, through your browser (Internet Explorer, Firefox, Chrome, Safari...) or through a Flash application when you access certain websites.

Cookies allow websites to "remember" you, either during one visit or over several visits, and store information about your preferences to offer you a personalized, easier, and faster experience (store, for example, preferences, profile, access codes). , etc.). Only the server that installed it will be able to read its content, which, on the other hand, will be anonymous.

Even if they are installed on your hard drive, as they are only text or numbers, they are not capable of accessing personal information on your computer by themselves, nor of transmitting viruses, they only track browsing on a website.

There are many types of cookies and they are classified based on how long they remain on your computer, who installs them, based on their purpose, techniques, advertising, analysis, personalization, etc. And some of them contribute to the functionality, usability and accessibility of web pages.

Next, we explain what cookies are according to their function:

• Session cookies: Session cookies are cookies designed to collect and store data while the user accesses the Website. They are usually used to store information that is only interested in keeping for the provision of the service requested by the user on a single occasion.

• Persistent cookies: Persistent cookies are a type of cookie in which the data is still stored in the terminal and which can be accessed and processed during a period defined by the person responsible for the cookie, which can range from a few minutes to several. years.

• Own cookies: These are cookies created by this website and can only be read by the site itself.

• Third-party cookies : These are those created and managed by other entities, such as advertising, personalization or analysis service providers. These third parties can report anonymous data to us.

• Technical cookies : These are those that allow the user to navigate through a web page, platform or application and the use of the different options or services that exist in it, such as controlling traffic or data communication.

• Personalization cookies : These are those that allow the user to access with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through which the service is accessed, the regional configuration from where you access the service, etc.

• Analysis cookies: These are those that allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites - pages viewed, visits, traffic parameters, clicks made, etc.-, application or platform and for the creation of navigation profiles of the users. users of those sites.

• Advertising cookies : These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which it provides the requested service based on criteria such as the edited content or the frequency in which the ads are displayed.

Behavioral advertising cookies : These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the requested service is provided. These cookies store information on the behavior of users obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display personalized advertising based on it.

• Social cookies : They are necessary for external social networks (Facebook, Google, Instagram, Twitter, etc.). Its function is to control the interaction with social widgets within a web page.

List of cookies (not exhaustive)

CONSENT.

In order for us to install cookies that are not strictly technical on your computer, we must have your consent and this must be express, so you must accept our Cookies Policy.

Revocation of consent:

If you later decide to revoke consent, you just have to click on the residual cookies button, go to more information and configure your browser to reject cookies and you must also delete the history to eliminate those already installed.

If for any reason you decide that you do not want cookies to be installed on your computer, we have an obligation to inform you about how to do it and for this you must configure your browser. Next, we provide you with the links for configuring cookies in the main browsers.

Deactivation of cookies in Microsoft® or Apple® operating systems.

Next, we provide you with the links with the necessary information to deactivate the cookies of the most used browsers:

Browser

Official web address on cookie settings

Chrome

How to manage cookies and site data.

Firefox

Privacy settings, browsing history and the don't want to be tracked feature .

internet explorer

How to manage cookies in Internet Explorer 8 .

How to manage cookies in Internet Explorer 9 .

How to manage cookies in Internet Explorer 10 .

How to manage cookies in Internet Explorer 11 .

How to manage cookies in Microsoft Edge .

Opera

cookies .

Safari

In English, Manage cookies .

edge

How to manage cookies in Microsoft Edge .

Deactivation of cookies in Android® and IOS® operating systems.

Mobile device

Operating system

Official web address on cookie settings

iOS

How to manage cookies in Google Chrome.

How to manage cookies in Safari .

How to manage cookies in Opera .

Android

How to manage cookies in Mozilla Firefox.

How to manage cookies in Google Chrome.

More information about Cookies.

To obtain more information about cookies, the User can visit the All About Cookies.org website, accessible through this link http://www.allaboutcookies.org/es .

links.

When you link to news or videos external to our website, the linked page may contain other cookies and you must visit its own cookie policy to adjust the settings, since they are completely unrelated to us.

If you want to eliminate the advertising originated by third-party cookies, you also have the option of installing a plugin such as Adblock in your browser, which blocks ads.

You can also apply the “ Ghostery ” extension to your browser and individually block those cookies, plugins and widgets that do not interest you.

In any case, we recommend cleaning your computer's browsing history and cookies systematically.

You can get more information about behavioral advertising at: http://www.youronlinechoices.com/es/ .

Finally, you can manage the cookies installed by Adobe Flash Player from the Adobe website.

Third-party cookies may be modified, implemented or canceled by themselves without notifying us, so we cannot be held responsible for the fact that the information is perfectly updated at all times according to the law. However, to offer you a better information service, we have linked the cookies and privacy policies of these third parties so that you can consult them at any time in their most up-to-date version and for our part we will periodically review it to update our texts.

The cookie policy may be modified by the domain owner, so we recommend reading it with each entry to the Web.

Other Definitions:

A widget is a small application or program, usually presented in files or small files that are executed by a widget engine or Widget Engine. Among its objectives is to facilitate access to frequently used functions and provide visual information. Although it is not an essential condition, widgets are usually used to be integrated into another web page, copying the code that the widget itself makes available to the user.

Web widgets: pieces of code that represent functionality or content that can be easily installed and executed on your page. The code can be programmed from: JavaScript, Flash.

Data Protection

THE RESPONSIBLE FOR THE TREATMENT:

CHELY CENTURY, SL

CIF: B98142706

Email: contact@chelysiglo.com

CHELYSIGLO, SL , as Responsible for the processing of the personal data of the User of this website, informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (RGPD) and the Organic Law 3/2018 of December 5 (LOPDGDD), for which the following treatment information is provided:

END OF THE TREATMENT: Carry out statistical studies on visits to the web, sending notifications, marketing management and knowledge of the user's browsing on the web.

LEGAL BASIS OF TREATMENT: Consent of the interested party art 6.1.a) GDPR.

DATA PRESERVATION: Some of the cookies used on this website will save your data as long as you continue with the open session. On the other hand, the data extracted by third-party cookies will be stored for a maximum of two years. Although, the user may proceed to delete the information when he considers it so and as explained (depending on the browser) previously in this policy.

RECIPIENTS. DATA COMMUNICATION: They are not communicated to third parties except legal obligation. While some cookies belong to applications and third parties. In this case, the privacy policy of each of these third parties is provided.

RIGHTS OF THE USER: Right to withdraw consent at any time. Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment. Right to file a claim with the control authority (www.aepd.es) if you consider that the treatment does not comply with current regulations.

CONTACT DETAILS TO EXERCISE YOUR RIGHTS:

CHELY CENTURY, SL

CIF: B98142706

Email: contact@chelysiglo.com